Overview
Our Refund & Returns Policy is valid for 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we are unable to offer a full or partial refund, or exchange, due to items remaining in season for that group.
Eligibility for Returns
To qualify for a return, your item(s) must:
- Be unused, unworn, and unwashed.
- Be in its original condition, free from signs of wear, damage, stains, odors, creases, or alterations.
- Be returned in its original packaging, including all tags, labels, and pieces included in the return.
A valid receipt or other proof of purchase is required to process all returns. An order number or copy of yours included.
Please do not return your item to the manufacturer before contacting Serbe Designs by email and have received return authorization along with the return instructions. Returns sent without prior authorization may not be accepted. Pictures may be requested of the item to verify whether a return will be accepted. Please note, these are hand-made items and a lot of work has happened in order to create these.
Return shipping costs are the responsibility of the purchaser unless the return is due to a manufacturing defect or an error on our part.
Non-Returnable Items
The following items are not eligible for return or refund:
- Gift cards
- Jewellery
- Accessories
- Products purchased from the Indulgences collection
- Any item designated as final sale
Partial Refunds
At our discretion, partial refunds may be issued in limited circumstances, including but not limited to:
- Items returned after the 30-day return period.
- Items returned in a condition that differs from their original condition due to reasons not caused by Serbe Designs.
Refunds
Once your returned item has been received and inspected, we will notify you by email that your return has been received.
You will then be informed whether your refund has been approved or declined.
If approved, your refund will be issued to your original method of payment. Please allow up to 10 business days for the refund to be processed, although processing times may vary depending on your financial institution.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account or payment method again.
- Contact your credit card provider, as refunds may take several business days to appear.
- Contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund after 10 business days, please contact us at serbedesigns@gmail.com.
Sale Items
Only regular-priced merchandise is eligible for refunds. All sale, clearance, promotional, or discounted items are considered final sale and are not eligible for refund unless required by applicable law.
Exchanges
We replace items only if they are defective, damaged upon arrival, or incorrectly shipped.
To request an exchange for the same item, please email serbedesigns@gmail.com. If your exchange request is approved, you will receive return instructions and the appropriate return shipping address.
Gifts
If an item was purchased as a gift and shipped directly to you, an approved return will be issued as a gift credit equal to the value of the returned merchandise.
If the item was not identified as a gift at the time of purchase, or the purchaser had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser using the original method of payment.
Return Shipping
Return shipments should be sent only to the address provided in your return authorization email.
Unless otherwise required by law or approved by Serbe Designs, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
If a refund is approved, any applicable return shipping charges may be deducted from the refund amount where permitted by law.
Delivery times for exchanged items will vary depending on your location.
For higher-value items, we recommend using a trackable shipping service and purchasing shipping insurance. Serbe Designs is not responsible for returns lost or damaged during transit and cannot guarantee receipt of returned merchandise.
Need Assistance?
If you have any questions regarding our Refund & Returns Policy, please contact us at:
Email: serbedesigns@gmail.com